ODYSSEY Monogram Backpack Black

Customers have up to 30 days to return an unused / unopened item(s) for a full refund, less delivery fees. After the 30 days, you will be required to pay a 10% restocking fee. If more than 60 days has passed we will not accept returns.
 
If an item(s) has been wrongfully sent or has a manufacturing fault, we will cover the return shipping costs and arrange a replacement or a refund.
 
Return shipping costs or postage refunds will not be covered if the error is made by the customer, these include but are not limited to:
·         Incorrect style
·         Incorrect brand
·         Incorrect quantity
·         Incorrect colour
(IMPORTANT: Different computer screens & mobile devices may show different shades of colour)
·         Incorrect size (We always say "measure twice order once).
·         You entered the incorrect address on your order
·          
(Note: please always triple check the address on your order, this is most important for international customers).
 
If you need to return an item, please contact us via the Support Centre.
By signing up and placing an order on our website you have agreed to the about terms and conditions and thus agree to all of the above terms and conditions.
 
WARRANTY INFORMATION
·         All items listed are covered by a warranty.
·         All items sold are warranted to be free from any defects
·         A proof of purchase is required to make a warranty claim.
·         Claims can be processed by visiting out Support Centre
·         A warranty of an item does not cover physical damage or self-inflicted damage, misuse of an item
·         A warranty does not cover wear and tear of an item